Experienced Reservations Agent – Luxury Market

Experienced Reservations Agent – Luxury Market.

Limousine Services Queenstown is the region’s premium limousine service provider. Our team is dedicated to providing exceptional transfer services and touring experiences to our high-end clientele. Our reputation is highly regarded by agents and direct customers around Queenstown and around the globe.
We are searching for an exceptional Reservations Agent to join our busy team. Reporting to the General Manager, you will be capable of doing extraordinary things to ensure our customers’ expectations are not only met but also exceeded.

The Role:
• Manage phone and email bookings from agents and direct customers and ensure an exceptional experience is delivered
• Our trips are often complex and bespoke. You’ll need to be able to clearly communicate all trip information to driver-guides
• Our customers have high expectations. You’ll manage all bookings accurately with an eye for detail and awless professionalism
• Maintain the company’s culture of professionalism, discretion and outstanding customer service
• Each day will be different. Some days you will need to self-manage, some days you will assist the Ops Manager or driver-guides
• You must have a full New Zealand driver licence
Your Skills:
• Previous experience in reservations and/or the tourism industry
• Outlook to an advanced level
• Exceptional written and spoken communication
• You know Queenstown and the surrounding sights and activities like the back of your hand
We like to exceed expectations for our customers, so we like our people to do the same.
The extraordinary:
• You are a problem-solver who has the maturity and common sense to make decisions con dently
• You can self-manage and prioritise requests when things get hectic
• You have the con dence to communicate with our high-end clientele and agents
• You are friendly, energetic and un appable

In return, we will provide you with a minimum of 30 hours per week in our busy Glenda Drive office. Weekend and public holiday work may be required.
All applicants must be eligible to work in New Zealand.
Please send your application to [email protected] Applications close Friday 3rd August 2018