Real Journeys Supervisor Passenger Services (Doubtful Sound)

Real Journeys Supervisor Passenger Services (Doubtful Sound)

Are you personable and practical with a passion for people and the outdoors? Do you have a strong hospitality background and experience leading a team? We are looking for a superstar supervisor to lead our crew on one of our most iconic vessels. This role covers everything from housekeeping to guiding kayak trips around the Fiords!

This is a small, close knit family so you will be constantly on the go with your teammates. We are looking for a people person with excellent attention to detail, proven leadership skills and confidence in communicating with both your team and with people from all over the world.

You will work alongside the crew performing a variety of different duties including servicing cabins, training crew, assisting in the galley preparing food and instructing and guiding guests in outdoor adventure activities. As the Supervisor of Passenger Services on the Navigator you’ll be responsible for ensuring the Overnight Cruise Operation runs smoothly.

This will include:

  • Supporting staff and making sure they have appropriate preparation and training for their roles;
  • Providing guidance, recognition and constructive feedback around their performance;
  • Focusing on developing and motivating a strong team that works well together to provide Remarkable Customer Experiences;
  • Keeping the communication channels open and effective between the Navigator team, the Manapouri Office and external contacts;
  • Accurate ordering of goods in liaison with the Overnight Operations Manager to ensure the vessel has sufficient goods to stock the bar, galley and cleaning supplies;
  • Ensuring that the vessel is presented to the highest standard.

This is a fixed term, full-time position where you are lucky enough to be on a 7 days on, 7 days off roster, providing you with an unique opportunity to work and play hard in this beautiful part of Southern New Zealand.  You’ll be based on board the vessel for your days on; with your own accommodation and all meals provided.

You will be someone who is a strong team player, has great communication skills and doesn’t mind getting stuck in and doing what is required to ensure the most remarkable experience for everyone onboard. If you think you have what it takes to be a host that can offer the most we would love to hear from you!

For more information and to apply online, visit

Applications close 11th November, 2018

All applicants must be eligible to work in NZ for the duration of the 2018 Season (until May 2019)